Why is my water meter being replaced?

In January 2022, the City of Friendswood began a meter conversion project for all of its residential and commercial water utility customers. Once the project begins, it is expected to take 12 to 18 months to replace approximately 14,000 meters throughout the City’s water utility system, install data transmission equipment, and implement the customer information portal. The City is working with the company Ameresco, and their subcontractor RTS/EnvoCore, to replace outdated manual meters with upgraded meters as part of an Advanced Metering Infrastructure (AMI) project. This AMI water meter project will upgrade and modernize the City’s water billing infrastructure.

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1. Why is my water meter being replaced?
2. How much will this new meter cost me?
3. What is “AMI”?
4. How will this AMI meter benefit me?
5. How long will it take to complete the installation of a new AMI water meter?
6. When will this work be performed?
7. How do I know who is authorized to do the work?
8. Will I be notified before work begins?
9. Will I be notified if the installation was not completed in my neighborhood?
10. Will I be notified if the installation of my meter was not completed?
11. Will I be notified after work is completed?
12. How long will I be without water?
13. Does Ameresco, EnvoCore (RTS) or City of Friendswood employees need to come inside my house?
14. Is there any special care or maintenance that I need to do to my new AMI meter?