In accordance with the requirements of Title II of the Americans with Disabilities Act of 1990, the City of Friendswood (City) will not discriminate against qualified individuals with disabilities on the basis of disability in the City's services, programs, activities, or employment practices.
The City will generally, upon request, provide appropriate auxiliary aids and services, including qualified sign language interpreters and assistive listening devices, and documents in Braille whenever necessary to ensure effective communication with members of the public who have hearing, sight, or speech impairments, unless to do so would result in a fundamental alteration of its programs or an undue administrative or financial burden.
A person who requires an accommodation or an auxiliary aid or service to participate in a City program, service, or activity, should contact the office of Brian Rouane, Building Official and ADA Coordinator at 281-996-3200 (Voice) as far in advance as possible but no later than 48 hours before the scheduled event.
Along with this, the City will make all reasonable modifications to policies and programs to ensure that individuals with disabilities have an equal opportunity to enjoy all of its programs, services, and activities.
The City does not discriminate on the basis of disability in its hiring or employment practices and complies with all regulations promulgated by the U.S. Equal Employment Opportunity Commission under title I of the ADA.
Complaints that a City program, service, or activity is not accessible to persons with disabilities should be directed to Brian Rouane, Building Official and ADA Coordinator at 281-996 -3200.
The ADA does not require the City of Friendswood, Texas to take action that would fundamentally alter the nature of its programs or services, or impose an undue financial or administrative hardship.
City of Friendswood Grievance Procedure under the Americans with Disabilities Act
This Grievance Procedure is established to meet the requirements of the Americans with Disabilities Act of 1990 (ADA). It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs, or benefits by the City of Friendswood (City).
The complaint should be in writing and contain information about the alleged discrimination such as the name, address, and phone number of complainant and location, date, and description of the problem. Alternative means of filing complaints, such as personal interviews or a tape recording of the complaint will be made available for persons with disabilities upon request.
The complaint should be submitted by the complainant and/or his/her designee as soon as possible but no later than sixty (60) calendar days after the alleged violation:
ADA Coordinator- Brian Rouane
City of Friendswood
910 S. Friendswood Drive
Friendswood, TX 77546
Within fifteen (15) calendar days after receipt of the complaint, the ADA Coordinator or his/her designee will respond to the complainant with how the complaint is being investigated and offer a meeting to the complainant to discuss the complaint. Within forty-five (45) calendar days after the latter of the City’s receipt of the complaint or the meeting, the ADA Coordinator or his/her designee will respond in writing, and where appropriate, in a format accessible to the complainant, such as large print, Braille, audio tape or a face-to-face meeting. The response will explain the position of the City and offer options for substantive resolution of the complaint.
If the written response/decision by the ADA Coordinator or his/her designee does not satisfactorily resolve the issue, the complainant and/or his/her designee may appeal the decision within thirty (30) calendar days from the date of the mailing of the written response.
Within thirty (30) calendar days after receipt of the appeal, the City Manager or his/her designee will meet with the complainant to discuss the complaint and possible resolutions. Within fifteen (15) calendar days after the meeting, the City Manager or his/her designee will respond in writing, and, where appropriate, in a format accessible to the complainant, with a final resolution of the complaint.
All written complaints received by the ADA Coordinator, appeals to the City Manager, and responses from these two offices will be retained by the City for at least three (3) years.
The ADA Complaint Form and process are designed to provide the public with the opportunity to effectively resolve any ADA issues that an individual may have with the City of Friendswood. Filing an ADA compliant or not with the City of Friendswood does not affect an individual’s right to file a complaint with the Department of Justice.